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Lynda - Managing a Customer Service Team
magnet:?xt=urn:btih:7ACF52DB5463638F25B84867AEBD57E7801D6559&dn=Lynda - Managing a Customer Service Team
磁力链接详情
Hash值:
7ACF52DB5463638F25B84867AEBD57E7801D6559
点击数:
99
文件大小:
521.85 MB
文件数量:
27
创建日期:
2015-3-5 20:33
最后访问:
2024-9-29 23:43
访问标签:
Lynda
-
Managing
a
Customer
Service
Team
文件列表详情
007 Understanding how 'icebergs' can sink your service.mp4 27.19 MB
024 Exploring the escalating costs of service failure.mp4 25.12 MB
005 Setting customer service goals.mp4 23.89 MB
012 Understanding why serving customers is hard.mp4 23.69 MB
013 Exploring how incentives can hurt service.mp4 23.58 MB
026 Exploring the manager`s paradox.mp4 23.2 MB
010 Responding to online complaints.mp4 22.15 MB
023 Getting first-contact resolution.mp4 22.14 MB
011 Improving service quality.mp4 21.95 MB
020 Managing multiple service channels.mp4 21.9 MB
014 Fixing broken service systems.mp4 21.79 MB
008 Learning why customers don`t complain.mp4 21.38 MB
003 Creating a customer service vision.mp4 20.58 MB
009 Exploring the voice of customer feedback.mp4 20.08 MB
021 Scheduling customer service employees.mp4 19.05 MB
017 Putting customer value first.mp4 19.02 MB
015 Empowering employees.mp4 18.83 MB
018 Balancing speed and quality.mp4 17.99 MB
022 Connecting service to the bottom line.mp4 17.65 MB
025 Making a business case to invest in service.mp4 17.58 MB
004 Developing service standards.mp4 17.24 MB
019 Developing your service channels.mp4 16.01 MB
016 Helping employees prioritize great service.mp4 14.33 MB
006 Aligning the team around outstanding service.mp4 14 MB
027 Getting your team obsessed with service.mp4 12.53 MB
002 What to know before watching this course.mp4 11.15 MB
001 Welcome.mp4 7.45 MB
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